21 screens - 88 states - 425 actions

Admin, Back Office and Care Portal

Operator side of everything: KYC, ledger, fraud and AML, reconciliation, marketplace ops, lending, rules, care and audit. Phase 1 (Rwanda) scope only. Every control on every screen leads somewhere, and the States picker on the prototype bar reaches each state without hunting for it.

Walkthroughs

All portals
5 steps

Review and decide a loan

Operator walks the origination pipeline, collections and loan accounting.

Start walkthrough
5 steps

KYC, fraud and reconciliation

Review KYC, work a fraud and AML case, check reconciliation and reports.

Start walkthrough
4 steps

Ledger and transaction operations

Post a correction under maker-checker, reverse a transaction, clear a dead letter.

Start walkthrough
4 steps

Marketplace supply and settlement

Decide merchant and listing cases, resolve a dispute, release a settlement run.

Start walkthrough
4 steps

Access, config and rules

Work the maker-checker inbox, version a config, author a rule, arm a kill switch.

Start walkthrough
2 steps

Care workspace and audit

Work a ticket against its SLA clock, then verify the audit hash chain.

Start walkthrough

Screens

ADM-01-dashboard

Operations Overview

Cross-domain KPIs, alerts, SLA tiles, approvals summary

4 states3 actions38 use cases
Open screen
ADM-02-access-governance

Access and Governance

RBAC users and roles plus maker-checker approvals inbox

5 states25 actions17 use cases
Open screen
ADM-03-kyc-review

KYC and KYB Review

Review queues, document viewer, tier decisions, dormancy actions

4 states25 actions28 use cases
Open screen
ADM-04-ledger-ops

Ledger Operations

Journal browser, suspense, corrections, eMoney issuance and liquidation with maker-checker

4 states22 actions12 use cases
Open screen
ADM-05-transactions

Transaction Operations

Search, reversals, refunds, duplicate resolution

4 states21 actions19 use cases
Open screen
ADM-06-fraud-aml

Fraud and AML Console

Fraud cases, velocity rules, blocklists, sanctions hits, MLRO SLA queue

4 states23 actions31 use cases
Open screen
ADM-07-config-governance

Products and Configuration

Fee and commission plans, tiers, feature flags, country config with versioning

5 states28 actions22 use cases
Open screen
ADM-08-finance-recon

Finance and Reconciliation

GL, treasury, float vs trust account, bank recon, business day close

5 states12 actions49 use cases
Open screen
ADM-09-marketplace-ops

Marketplace Supply Ops

Merchant onboarding approvals, catalog controls and takedown queue; listing-approval toggle off by default (DEC-05)

4 states29 actions19 use cases
Open screen
ADM-10-orders-disputes

Orders and Disputes

Marketplace orders, returns, disputes, return-velocity flags

4 states19 actions15 use cases
Open screen
ADM-11-settlements

Settlement Engine

Settlement runs, deduction breakdowns, dispute holds, payouts

4 states10 actions30 use cases
Open screen
ADM-12-promotions-vouchers

Promotions and Vouchers

Flash sale approvals with fees, banner slots, voucher management

4 states17 actions5 use cases
Open screen
ADM-13-loans-pipeline

Loan Origination Pipeline

Pipeline board, SME manual review, credit decision review with explainability

4 states16 actions20 use cases
Open screen
ADM-14-lms-config

Loan Management Configuration

Products, interest, fees, penalties, grace and rest periods, restructuring, write-offs

4 states17 actions15 use cases
Open screen
ADM-15-collections

Collections Workspace

Age analysis report and call schedule for call-center login

4 states18 actions12 use cases
Open screen
ADM-16-loan-accounting

Loan Accounting

Accruals, provisioning, IFRS 9 ECL, PAR 30/60/90, NPL

2 states15 actions17 use cases
Open screen
ADM-17-brce-console

Rules and Config Engine (BRCE)

No-code rule authoring, versions, effective dating, kill switches, config dry run

4 states28 actions24 use cases
Open screen
ADM-18-care-tickets

Care Workspace

Omnichannel tickets, live chat console, callbacks, knowledge base editor

4 states28 actions22 use cases
Open screen
ADM-19-reports-audit

Reports and Audit

Regulatory report catalog with generation, hash-chained WORM audit viewer

5 states42 actions32 use cases
Open screen
ADM-20-contested-records

Contested Source Records

Efashe customer records claimed by two NEXUS parties, decided under maker-checker

5 states12 actions3 use cases
Open screen
ADM-21-dead-lettered-events

Dead Lettered Events

Events a consumer gave up on after five inbox attempts, with replay where an envelope exists

5 states15 actions4 use cases
Open screen
434 of the 434 Phase 1 backend use cases that the module registers bind to this portal are represented on these screens, and the prototype verifier checks that on every build.