NEXUS Back Office Rwanda (RWF) Maker-checker: 4 pending PH

Loan Origination Pipeline

Lead to disbursement across all products - automated scoring with manual review for SME and referrals
In pipeline
248
+31 today
Awaiting manual review
9
SME and referrals
Auto-approved today
64
Instant Cash
Approval rate
71%
+2 pts
Avg decision time
3.4 min
CSE median

Pipeline

Scroll sideways to see all stages - drag-to-move is enabled for reviewers
Lead42
Aline Uwase
Instant Cash Loan
RWF 120,000
Pre-approved
Emmanuel Bizimana
Instant Cash Loan
RWF 80,000
MTN CUG
Application51
Eric Mugisha
Salaried Loan
RWF 450,000
Roster gated
Josiane Uwimana
SME Loan
RWF 3,200,000
Manual
Documents28
Samuel Nsengimana
SME Loan
RWF 5,000,000
OCR pending
Verification19
Divine Ingabire
Checkout Loan (BNPL)
RWF 350,000
NIDA ok
Grace Umutoni
Salaried Loan
RWF 600,000
CRB check
Scoring23
Patrick Habimana
Instant Cash Loan
RWF 150,000
CSE running
Jean Bosco Niyonzima
SME Loan
RWF 4,500,000
Refer
Approval14
Claudine Mukamana
SME Loan
RWF 2,800,000
Officer
Offer11
Eric Mugisha
Salaried Loan
RWF 450,000
E-sign sent
Disbursement7
Aline Uwase
Instant Cash Loan
RWF 120,000
To wallet

SME manual review

Loan officer
Josiane Uwimana
Uwimana General Trading - TIN 114253647
Requested
RWF 3,200,000
Product
SME Loan
Term
12 months
Purpose
Inventory expansion
Sector
Retail - groceries

Document checklist

  • RDB registration certificate
  • 6 months bank statements (OCR parsed)
  • RRA tax clearance
  • Trading licence - awaiting upload
Bank statement analysis: avg monthly inflow RWF 4.1M, DSCR 1.6x, 2 bounced debits in 6 months.

CSE decision

Credit Scoring Engine
Josiane Uwimana
SME Loan - RWF 3,200,000 requested
REFER
712 of 850
Risk band
B - Moderate
Probability of default
7.8%
Recommended limit
RWF 2,400,000

Why - reason codes (explainability)

+Consistent bank inflow, DSCR 1.6x+48
+Clean TransUnion CRB, no arrears+35
+24 months wallet history, active+22
-2 bounced debits in last 6 months-31
-Requested amount above modelled capacity-28
-Trading licence document missing-19
Refer reason: score clears the floor but requested amount exceeds modelled capacity. A reduced limit is within policy on officer sign-off.
Decision, reason codes and actor are written to the hash-chained audit log. Model CSE v2.3 - BRCE ruleset 2026-07.

Loan Origination Pipeline

What actually reaches a human
Most applications never appear here. An instant cash loan decides itself in under two seconds. This queue holds the ones the policy sends to a person: SME applications, referrals from a borderline score, and anything a rule flagged.
ApplicationProductAmountWhy it is hereWaiting
LA-2026-33190
Aline Uwase
Instant cashRWF 150,000Score 648, inside the referral band of 640 to 66018 minutes
LA-2026-33184
Nyabugogo Auto Spares
SME term loanRWF 4,500,000SME applications always go to a loan officer4 hours
LA-2026-33179
Eric Mugisha
Salary loanRWF 1,400,000Above his employer roster limit of RWF 1,200,0001 day
LA-2026-33171
Patrick Nkurunziza
Instant cashRWF 200,000Rule flagged: third application in 14 days1 day 6 hours
Decided automatically today
1,284
96.4% of volume
Sent to this queue
48
3.6%
Median time in queue
2h 10m
Target under 4 hours
Approved from this queue
61%
Against 74% automatic
The queue rate is the number to watch. If it climbs, the policy is referring too much and the team drowns. If it falls to nothing, the policy is probably approving things it should be looking at.

Loan Origination Pipeline

LA-2026-33190, score 648, band B
The engine gives its reasons, not just a number. An operator asked to overturn a score needs to know what drove it, and a borrower who is declined is entitled to a reason that is not "the computer said no".
FactorDirectionWeightWhat it actually is
Wallet inflow consistencyPositiveHigh14 months of history, inflow varies by under 20% month to month
Bureau recordPositiveHighNo arrears, one settled loan closed on time in 2025
Requested amount against inflowNegativeHighRWF 150,000 is 48% of monthly inflow. The threshold is 35%.
Telecom tenurePositiveMediumSame MTN number for 6 years
Recent application velocityNegativeLowTwo applications in 30 days, both this one and a withdrawn draft
KYC tierPositiveGateTier 2, which lending requires
Score648 of 900
BandB, referral band is 640 to 660
Reason codesAFF-02 VEL-01
Model versioncse-instant-v4, pinned on this decision
Decision replayableYes, against the pinned model and feature versions
Recommended by the engineApprove at RWF 90,000, which passes affordability
Your mandateUp to RWF 500,000. This is inside it.
The engine is not recommending a decline. It is recommending a smaller amount, because affordability is the only thing failing. Reducing the amount is usually the right answer and it is offered as a first class option rather than buried.

Loan Origination Pipeline

Another operator decided this application
Somebody else already decided this. Application LA-2026-33190 was approved at RWF 90,000 by m.habimana at 16:22 today, so your decision was refused rather than silently overwriting theirs. The platform returns a state conflict, and that is the right answer: two operators deciding the same item is exactly what maker-checker is meant to catch.
Error returned409 STATE_CONFLICT
ItemApplication LA-2026-33190
Already decided bym.habimana
When16:22 today
Outcome that standsapproved at RWF 90,000
Your actionDiscarded. Nothing was written.
Why the queue let you open it. The list was loaded before they decided. Refreshing the queue removes it, and any decision you were part way through is lost rather than applied to a closed item.