Operations Overview
Cross-domain platform health - Rwanda (RWF) - business day 20 Jul 2026, close 23:59:59 CAT
What this screen is answerable for. Every tile and alert on this overview reads a different backend module: identity lifecycle and sessions, wallet ledger health, provider adapters and routing, orchestrator sagas, webhook delivery, notification dispatch, and the engines. That is why one screen carries so many use cases.
Wallet throughput
3,410 TPS
peak today - 10,000 TPS capacity
GMV today
RWF 214.8M
+11.2% vs yesterday
Active loan book
RWF 84.2M
PAR30 3.1% (+0.2 pts)
Fraud cases open
37
6 high tier - 1h MLRO SLA
Settlement due (T+1)
RWF 41.6M
pays 21 Jul, 3 runs
Reconciliation
Balanced
5/5 layers - 0 variance
Wallet value moved - last 7 days
RWF
Saturday peaked at RWF 248M across P2P, CICO, bills and marketplace escrow. Zero ledger drift across the window.
Service levels (live)
Within SLAPlatform availability99.99% / 99.99%
Fraud scoring P95180 ms / 600 ms cap
AML high-tier within 1h100%
Settlement T+1 on time99.9%
Notifications delivered under 5s96%
Ledger drift (zero tolerance)0
Alert feed
2 P0P0 reconciliation variance on the MTN collections layer: float vs trust mismatch of RWF 0. Kill switch armed, treasury paged.
RECON-2214 - 4 minutes ago - Finance and Recon
High-tier AML hit confirmed sanctions match on an inbound transfer. Transaction blocked and escalated to the MLRO (1h SLA).
FRAUD-8842 - 18 minutes ago - Fraud and AML
Velocity throttle triggered on wallet W-4471: 112 transactions in under a minute. Step-up enforced, case queued.
FRAUD-8839 - 41 minutes ago - Fraud and AML
Config change awaiting checker: marketplace commission plan v14 raised by Grace Umutoni.
CFG-1043 - 1 hour ago - Configuration
Settlement run T+0 completed: RWF 18.4M paid to 214 merchants, 0 exceptions.
SET-3391 - 2 hours ago - Settlements
Showing 5 of 23 alerts
Open audit and alert log
Pending approvals
4 awaiting youCompensating ledger entry
Maker: Samuel Nsengimana - JE-99310
Commission plan v14
Maker: Grace Umutoni - effective 01 Aug
KYC Tier 3 upgrade
Maker: Josiane Uwimana - CASE-5521
Blocklist addition (MSISDN)
Maker: Emmanuel Bizimana - FRAUD-8842
Maker-checker: you can approve only changes you did not raise. Every decision lands in the WORM audit store.
Domain health
Role-scoped to your permissions - Platform Admin sees all domains Wallet Healthy
3,410 TPS peak - P95 write 210 ms - 0 ledger drift
Lending Watch
RWF 84.2M book - PAR30 3.1% - 62 in origination
Marketplace Healthy
RWF 214.8M GMV - 9 merchants pending KYB - 12 disputes
Identity Healthy
41 KYC in queue - 9 KYB - oldest 6h (48h SLA)
Risk and AML Action
37 cases open - 6 high tier - 1 sanctions escalation
Finance P0 open
Recon variance under investigation - day close pending
Operations Overview
Cross-domain KPIs across seven backend modules
Operations Overview
Signed in as a care operator, not a platform administrator
You are seeing four domains, not seven. Tiles and alerts are filtered to the domains your role permits. This is not a display preference: the read models behind the hidden tiles are not queryable with your token either, so there is nothing to leak.
Open tickets
118
14 breaching in 2h
First response SLA
94%
Target 95%
Chat sessions live
23
4 waiting
Callbacks due today
9
All inside window
| Domain | Your role sees | Why |
|---|---|---|
| Care and ticketing | Full | It is your job |
| Transactions | Read only, masked | You need to answer questions about a payment without being able to move it |
| Ledger operations | Hidden | Posting to the ledger is not a care function |
| Fraud and AML cases | Hidden | Tipping off is a criminal offence, so case detail is need to know |
| Loan origination | Hidden | Credit decisions are not a care function |
| Reconciliation | Hidden | Finance only |
| Reports and audit | Care reports only | You can pull your own SLA reports |
Operations Overview
One P0 open, business day close is blocked
P0: layer 3 float variance of RWF 84,200, open 41 minutes. The business day close is blocked and the GL export is blocked with it. Nothing about customer transactions is affected; this is a reconciliation break, not an outage.
Open P0
1
INC-2026-0447
Day close
Blocked
Until the variance clears
Kill switches armed
1
card-payments, Rwanda
Provider circuit breakers
1 open
Airtel collections
| Signal | Detail | Raised | Owner |
|---|---|---|---|
| P0 Float variance | L3 agent float against the ledger is out by RWF 84,200 across 3 agents | 41 minutes ago, automatically | Finance operations |
| Armed Kill switch | card-payments scoped to Rwanda, armed by m.habimana against INC-2026-0447 | 38 minutes ago | Risk |
| Open Circuit breaker | Airtel collections breaker tripped after 14 consecutive timeouts. Traffic is routing over the fallback pipe automatically. | 52 minutes ago | Integration |
| Info Route around holding | 2,140 Airtel collections completed over the fallback with no customer impact | Continuous | Integration |
Nothing here is hidden behind a healthy average. The dashboard leads with the worst open thing rather than a green summary, because an operator arriving at 06:00 needs to know what is broken in the first two seconds.