Returns and Refunds
Kigali Electronics Ltd - review return requests, then authorize refunds as exact ledger reversals.
Return rate (30 days)
1.8%
-0.4 pts vs prev
Awaiting your decision
3
oldest 8 hours ago
Refunds paid (30 days)
RWF 412,000
14 returns
Approval rate
74%
rest resolved with buyer
Avg resolution time
1.4 days
within 7 day window
One buyer on this list is flagged for return velocity. Josiane Uwimana has opened 6 returns in
30 days across four sellers, which is well outside normal. Efashe has the flag too, so a pattern of
abuse is dealt with centrally rather than seller by seller. Decide this return on its own merits and
the flag is taken into account if it becomes a dispute.
| Order | Requested | Buyer | Item | Reason | Refund | Actions |
|---|---|---|---|---|---|---|
| KE-100472 2 photos attached |
Today, 08:29 | Josiane Uwimana Nyarugenge, Kigali |
Infinix Smart 8 64GB x1 | Wrong colour delivered | RWF 98,500 | |
| KE-100468 1 photo attached |
Today, 06:11 | Samuel Nsengimana Kicukiro, Kigali |
Nike Air Trainer x1 | Item damaged on arrival | RWF 65,000 | |
| KE-100455 | Yesterday, 17:52 | Grace Umutoni Gasabo, Kigali |
Tecno Spark 20 x1 | Not as described | RWF 145,000 |
Tip: Review within 48 hours to protect your seller score. If you reject, the buyer can
escalate to Efashe Care, who will make a final escrow decision.
| Order | Approved | Buyer | Item | Return tracking | Refund | Actions |
|---|---|---|---|---|---|---|
| KE-100441 | 18 Jul, 10:20 | Emmanuel Bizimana | Samsung Galaxy A16 128GB x1 | On the way to store | RWF 189,000 | |
| KE-100430 | 17 Jul, 14:08 | Divine Ingabire | LG 43 inch Smart TV x1 | Awaiting drop-off | RWF 385,000 |
Escrow hold: The buyer's payment stays in escrow until you confirm the returned item
is back in your store. Refund releases from that same hold, so there is no separate charge to you.
Returns and refunds
Nothing waiting on a decision
No open returns
Your return rate is 1.4%, which is well inside the band that protects your quality score. Nothing here needs you today.
Back to the dashboardRefund authorised
RET-2026-3312 on order KE-100472 - Josiane Uwimana
Posted as an exact reversal of the original escrow
entry, not as a fresh payment. That is why the commission and the processing fee come back to
you rather than staying spent.
| Refunded to the buyer's Efashe Wallet | - RWF 98,500 |
| Marketplace commission reversed, 8% | + RWF 7,880 |
| Payment processing reversed | + RWF 570 |
| Net effect on your next settlement | - RWF 90,050 |
| Reversal reference | REV-2026-0100472 |
| Settlement hold on this item | Released |
The buyer had the money back before you finished reading this. Efashe never held
it as yours, so nothing had to be pulled out of your bank account.