NEXUS Market
ENFRRW
Orders / NX-2026-081142

Order NX-2026-081142

Out for delivery

Delivery status

  • Order placed and paid into escrow
    Today, 09:12
  • Packed by Kigali Electronics Ltd
    Today, 11:40
  • Out for delivery - the agent will call before departing
    Today, 14:05
  • Delivered - confirm receipt to release payment to the seller

Confirm you received your order

Share this code with the delivery agent, or dial *182# and enter it, to confirm receipt. Your payment is released to the seller only after you confirm.

4719

Items

Samsung Galaxy A16 128GB, Blue
Qty 1 - Kigali Electronics Ltd
RWF 189,000
Anker Power Bank 20000mAh
Qty 1 - Kigali Electronics Ltd
RWF 45,500

Delivery address

Aline Uwase
Kigali Province, Gasabo, Kacyiru, Kamatamu, Ubumwe (near Kacyiru Police Station)
+250 788 123 456

Payment

ItemsRWF 234,500
DeliveryRWF 2,500
Total (Efashe Wallet)RWF 237,000

Seller and returns

Kigali Electronics Ltd
+250 788 400 220
Kigali Province, Gasabo, Kimihurura, Rugando, Amahoro (Kigali Heights, KG 7 Ave)

Returns: Return to this address within 7 days quoting the order number.

Need help?

Contact support

Delivery confirmed

Kigali Electronics Ltd has been paid. Thank you.
RWF 237,000
OrderNX-2026-081142
ConfirmedToday, 16:22 by delivery code 4719
Escrow released toKigali Electronics Ltd
Settlement to the sellerT+1, tomorrow
Your cashback+ RWF 11,850
Return windowOpen until 24 July 2026
Escrow referenceESC-2026-0081142-01
Confirming was the only trigger. Nothing released the seller's money before this moment, and the same confirmation could have been given from any phone by dialling *182#.
All my orders

Marked delivered by the seller

Escrow still held
The seller says it arrived. We have not paid them. Your money stays in escrow until you confirm, no matter what the seller marks. If it has not actually arrived, say so and the dispute route opens instead.
4719
If you do nothing, escrow auto-releases after the policy window and the order moves to the return route instead.

Return an item

5 days left in the window
Drop photos of the item and the packaging
Where the item goes. There is no platform courier, so you return it to the merchant address on this order, quoting NX-2026-081142. Settlement to the seller is paused the moment you submit, so their money is not paid out while this is open.
Return to

Kigali Electronics Ltd
Kigali Province, Gasabo, Kimihurura, Rugando, Amahoro (Kigali Heights, KG 7 Ave)
+250 788 400 220 - open Monday to Saturday, 08:00 to 18:00

Return opened

Awaiting the seller
Return referenceRET-2026-3312
ItemSamsung Galaxy A16 128GB, Blue
Refund if approvedRWF 189,000
Seller must decide by20 July 2026, 48 hour policy
Settlement to the seller Paused
  • Return requested - by you, with photos
    Today, 16:40
  • Seller reviewing - Kigali Electronics Ltd has 48 hours
  • Item returned and inspected - within 48 hours of them receiving it
  • Refund reversed to your wallet - an exact reversal of the escrow posting

The seller declined the return

Rejected
Reason given: "The listing states a 15W charger in the box; the 25W is sold separately." Recorded against the return, timestamped, and visible to Efashe care.
You are not out of options. If you disagree, buyer protection takes it out of the seller's hands and an Efashe operator decides. Settlement to the seller stays paused while a dispute is open.
Talk to care first

Open buyer protection

A dispute takes the decision away from the seller and gives it to an Efashe operator. It also stops the seller being paid while it is open.

There is no courier to claim against. Delivery is the merchant's own, so a lost parcel is resolved between you and the merchant with Efashe deciding, not by a carrier claim (UC-MPL-711).

Dispute open

With an Efashe operator
Dispute referenceDSP-2026-1187
Amount in disputeRWF 189,000
Settlement to the seller Held
Operator decision dueWithin 5 business days
Care ticket raisedTCK-2026-44821
Your money has not moved. It is still in escrow and will either be released to the seller or reversed to you when the operator decides.
Add evidence through care

Order cancelled

The seller has been told and the escrow hold is reversed. Nothing is deducted and no fee applies, because the goods never left the seller.

OrderNX-2026-081142
Escrow reversed+ RWF 237,000
Back toPrimary wallet, immediately
CashbackReversed, it was never earned
Reversal referenceREV-2026-0081142
My orders Keep shopping

How was it?

You confirmed delivery on this order, so your review carries the verified purchase badge.

Drop up to 4 photos or one short video